Effective date: October 11, 2026
1. Who We Are
This Privacy Policy explains how Lokx LLC (“Lokx”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information in connection with our website at https://www.lokx.ai (the “Site”) and related communications with us, such as when you contact us about our services.
Lokx is a certified woman-owned small business (WOSB) systems integration and professional services firm headquartered in Atlanta, Georgia, USA. We provide cybersecurity, advanced networking (switching, wireless/Wi-Fi, and IoT), and observability solutions to public-sector and commercial customers in North America.
This Privacy Policy covers the Site and our general business communications. It does not cover personal information we process on behalf of our customers when delivering services under a customer contract; that processing is governed by our agreement with the relevant customer (see Section 13).
Contact us about privacy:
- Email: info@lokx.ai
- Mail: Lokx LLC, 1445 Woodmont Ln STE 4016, Atlanta, Georgia 30318
- Phone: +1-404-352-6136
2. Information We Collect
We collect only the information reasonably needed to operate the Site and respond to business inquiries. We do not require you to create an account to use the Site.
2.1 Information you provide to us
- Contact form. When you use the contact form on our Site, we collect your name, email address, and the content of your message, along with any other information you choose to include.
- Email and phone. When you email or call us, we collect your contact details (such as name, email address, phone number, company, and job title) and the content of your communications.
- Business relationships. If you are a customer, partner, supplier, or prospective customer, we may collect business contact information and information related to quotes, proposals, procurement, contracting, invoicing, and support.
- Job applicants. If you send us a résumé or employment inquiry, we collect the information you provide for recruiting purposes.
Please do not send us sensitive personal information (such as government ID numbers, financial account numbers, or health information) through the Site or by email.
2.2 Information collected automatically
When you visit the Site, certain information is collected automatically by our web servers and analytics service:
- Server logs. Like most websites, our web server may record technical information such as your IP address, browser type, the pages requested, the referring page, and the date and time of the request. We use these logs for security, troubleshooting, and operating the Site.
- Privacy-focused analytics. We use Plausible Analytics to understand how the Site is used in aggregate. Plausible is designed to operate without cookies and without collecting persistent identifiers. It records information such as the page visited, the referring website, browser and operating system type, device type, and approximate location (country, region, or city) derived from your IP address. Our configuration also records file downloads and clicks on links to external websites. Plausible does not store your IP address in its analytics database; instead it uses a daily-rotating, anonymized identifier to count unique visits. We use this information only in aggregate.
2.3 Information from third-party content on the Site
Some content on the Site is provided by third parties, which may receive information (such as your IP address and browser information) directly from your browser when you visit:
- Google Fonts. Our pages load fonts from Google (fonts.googleapis.com and fonts.gstatic.com). Google receives your IP address and browser information when fonts load. See Google’s Privacy Policy at https://policies.google.com/privacy.
- TradingView ticker widget. Our pages display a stock-ticker widget provided by TradingView (loaded from tradingview.com domains). TradingView may receive technical information and may set cookies or similar technologies under its own privacy policy, available at https://www.tradingview.com/privacy-policy/.
- Social media links. Our Site links to our profiles on X, LinkedIn, and Instagram. These are simple links; we do not embed social media tracking pixels or plugins. If you click a link, the social media platform’s own privacy policy applies.
2.4 Cookies and similar technologies
Based on our current configuration, Lokx does not itself set cookies on the Site, and our analytics tool is cookieless. We do not use advertising cookies, retargeting pixels, or cross-site tracking technologies. Third-party content described in Section 2.3 (in particular the TradingView widget) and our form-processing provider (see Section 4) may set cookies or use similar technologies under their own policies.
You can control cookies through your browser settings, including blocking third-party cookies. Blocking cookies will not prevent you from using the Site.
3. How We Use Information
We use personal information to:
- Respond to your inquiries and communicate with you about our services;
- Prepare quotes and proposals, and manage contracts, procurement, invoicing, and customer relationships;
- Provide support for services we deliver;
- Operate, maintain, secure, and improve the Site, including understanding aggregate usage trends;
- Detect, prevent, and respond to spam, fraud, security incidents, and misuse;
- Send business communications you have requested or that relate to an existing relationship, with the ability to opt out of marketing messages at any time;
- Evaluate job applicants, if you apply to work with us;
- Comply with legal, regulatory, and contractual obligations, including public-sector procurement requirements; and
- Establish, exercise, or defend legal claims.
We do not use personal information collected through the Site for automated decision-making that produces legal or similarly significant effects.
4. How We Share Information
We do not sell your personal information, and we do not share it for cross-context behavioral (targeted) advertising.
We share personal information only as described below:
- Service providers. We use vendors that process information on our behalf and under our instructions, such as:
- Website hosting: Akamai Cloud (Linode);
- Website analytics: Plausible Analytics, operated by Revidian;
- Email and productivity: Google Workspaces; and
- Technology partners and distributors. When you ask us about a solution, we may share necessary business contact information with the relevant manufacturer, distributor, or contract vehicle partner (for example, for deal registration, quoting, licensing, or support) in order to fulfill your request.
- Legal and safety. We may disclose information if we believe it is required by law, regulation, subpoena, court order, or government request; to enforce our agreements; or to protect the rights, property, or safety of Lokx, our customers, or others.
- Business transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to this Privacy Policy or a successor policy that provides comparable protection.
- With your consent. We may share information for other purposes with your consent or at your direction.
We may also share aggregated or de-identified information that cannot reasonably be used to identify you.
5. Analytics and Your Choices
As described in Section 2.2, our analytics are cookieless and aggregate-only. If you prefer that your visits not be counted, you can block the analytics script (analytics.revidian.com) using a browser content blocker or extension.
Marketing communications. If we send you marketing emails, you may opt out at any time by using the unsubscribe link in the email or by contacting us. We may still send you non-marketing messages related to an existing relationship.
6. Do Not Track and Global Privacy Control
Some browsers send a “Do Not Track” (DNT) signal. Because there is no common industry standard for DNT, the Site does not respond to DNT signals differently. However, we do not engage in cross-site tracking for advertising.
We treat a Global Privacy Control (GPC) signal from your browser as a valid request to opt out of the sale or sharing of your personal information for that browser, where applicable law requires. Because we do not sell or share personal information for targeted advertising, no further action is needed to honor GPC.
7. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to meet legal, accounting, contractual, and reporting requirements. As a general guide:
- Customer, partner, and contract records: 30 days;
- Server logs: 120 days;
- Analytics data: retained in aggregate, non-identifying form: 120 days;
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, such as encryption of data in transit (HTTPS), access controls, and the use of reputable service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us right away.
9. Your Privacy Rights and Choices
Depending on where you live, you may have rights regarding your personal information. Regardless of where you live, you may contact us at any time to ask what information we hold about you, to correct it, or to ask us to delete it, and we will consider your request in good faith.
9.1 How to make a request
To submit a request, email us at info@lokx.ai or call +1-404-352-6136. We will need to verify your identity before fulfilling certain requests, typically by matching information you provide with information we hold. You may use an authorized agent where permitted by law; we may ask for proof of the agent’s authority and verify your identity directly. We will respond within the time required by applicable law (for example, within 45 days under most US state laws, with a possible extension where permitted). We will not discriminate or retaliate against you for exercising your privacy rights.
9.2 Appeals
If we decline to take action on your request, you may appeal by replying to our decision or emailing info@lokx.ai with the subject line “Privacy Request Appeal”. We will respond to appeals within the time required by law. If you are not satisfied with the outcome, you may contact your state attorney general.
9.3 Notice to California residents
This section applies to California residents and supplements this Privacy Policy as required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), to the extent the CCPA applies to Lokx.
We do not collect sensitive personal information for the purpose of inferring characteristics about you. We do not sell or share personal information (as those terms are defined in the CCPA), and we have not done so in the past 12 months. We do not knowingly sell or share the personal information of consumers under 16.
Your California rights. Subject to exceptions, you have the right to: (1) know the categories and specific pieces of personal information we collected, the sources, purposes, and the categories of third parties to whom we disclosed it; (2) delete personal information; (3) correct inaccurate personal information; (4) opt out of sale or sharing (although we do not sell or share); (5) limit the use of sensitive personal information (we do not use it for purposes that would give rise to this right); and (6) not be discriminated against for exercising these rights. Submit requests as described in Section 9.1.
Shine the Light. We do not disclose personal information to third parties for their own direct marketing purposes.
9.4 Residents of other US states
Residents of states with comprehensive privacy laws (including, for example, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia) may have rights, subject to applicable thresholds and exceptions, to: confirm whether we process their personal data and access it; correct inaccuracies; delete personal data; obtain a portable copy; and opt out of targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects. As stated above, we do not sell personal data, use it for targeted advertising, or engage in such profiling. To exercise these rights or to appeal a decision, see Sections 9.1 and 9.2.
9.5 Visitors from the European Economic Area, United Kingdom, and Switzerland
Our Site and services are directed primarily to organizations in North America.
10. Children’s Privacy
The Site is intended for business audiences and is not directed to children. We do not knowingly collect personal information from children under 13 (or under 16 where applicable law sets a higher age). If you believe a child has provided us with personal information, please contact us and we will delete it.
11. International Data Transfers
Lokx is based in the United States, and our Site and service providers are located primarily in the United States. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. Where required, we rely on appropriate safeguards for such transfers, such as Standard Contractual Clauses or other lawful transfer mechanisms.
12. Third-Party Websites
The Site contains links to third-party websites, including partner, manufacturer, blog-feed, and social media sites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
13. Customer Data and Managed-Device Products
13.1 Our role
Lokx may offer LokxFLEET (the “Device Management Service”), which enables our business and public-sector customers to manage Android devices used by their organization through Google’s Android Management API. When we provide the Device Management Service, our customer is the business (controller) and Lokx acts as a service provider / processor, processing managed-device data only on the customer’s behalf and according to the customer’s documented instructions and our agreement with that customer, including any data processing agreement. If you use a device managed by your organization, please direct privacy questions and requests to your organization’s administrator; we will assist our customers in responding as required.
13.2 Data processed
Depending on the device ownership model and the policies configured by the customer's administrators, the Device Management Service may process:
- Enterprise and administrator data: organization name, enterprise identifiers, administrator names and business contact details, and account and audit logs;
- Device identifiers and hardware information: device name, model, manufacturer, serial number, and, for company-owned devices where enabled, hardware identifiers such as IMEI or MEID;
- Software and security state: Android version, security patch level, device policy compliance status, encryption and screen-lock status, and enrollment status;
- Managed applications: apps installed in the managed device or work profile, app versions, and app configuration and status reports;
- Network information: such as Wi-Fi configuration and network state, where reporting is enabled by the administrator;
- Location: only where an administrator enables a location-related feature permitted by the Android Management API (for example, locating a lost company-owned device) and as disclosed to users by the customer; and
- User identifiers: names or email addresses of device users provided by the customer for enrollment.
On personally owned devices using an Android work profile, the Device Management Service is designed to manage only the work profile. It does not provide administrators access to personal apps, personal data, messages, photos, or browsing activity in the personal profile.
13.3 How we use and protect managed-device data
- We use managed-device data only to provide, secure, support, and maintain the Device Management Service for the customer, and as required by law.
- We do not sell managed-device data, and we do not use it for advertising, marketing, profiling, or building user profiles, and we do not share it with third parties except our subprocessors (including Google, which provides the Android Management API) as needed to deliver the service, or as required by law.
- Lokx personnel access managed-device data only as necessary to provide support, ensure security, or comply with law, or with the customer’s authorization.
- We apply security safeguards appropriate to the sensitivity of the data, including encryption in transit and at rest and role-based access controls.
13.4 Retention and deletion
We retain managed-device data for the duration of the customer’s subscription and as directed by the customer. Upon termination of the customer’s agreement, or upon the customer’s verified request, we will delete managed-device data (including by deleting the associated Android Management API enterprise and device records) within 30 days, except where retention is required by law, in which case the data will remain protected and will be deleted when no longer required. Customers may export their data before termination where the service supports it.
13.5 Google API terms
Our use of information received from Google APIs, including the Android Management API, complies with the Google APIs Terms of Service, the Android Management API terms, and, where applicable, the Google API Services User Data Policy, including its Limited Use requirements. Device data collected through the Android Management API is used only to provide and improve user-facing device- management features of the Device Management Service, and is not transferred, sold, or used for advertising or other purposes prohibited by those terms.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last updated” date above. If we make material changes, we will provide additional notice as appropriate, such as a notice on the Site. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Lokx LLC
- Attn: Privacy
- 1445 Woodmont Ln STE 4016
- Atlanta, Georgia 30318
- Email: info@lokx.ai
- Phone: +1-404-352-6136